SETTING UP OF MINI CONTROLS AT ALL FIVE MAJOR TERMINALS IN DELHI VIZ. NEW DELHI, DELHI JN., H.NIZAMUDDN, ANAND VIHAR (T) & DELHI SARAI ROHILLA
SPECIAL DUTY OFFICERS ROUND THE CLOCK TO MONITOR CROWD MANAGEMENT AND SAFETY
MONITORING OF RESERVATION CENTRES & QUEUE MANAGEMENT SYSTEMS
To cater to the challenging Festive Rush period, Northern Railway has rolled out a comprehensive action plan with a slew of initiatives to ensure utmost safety in regulation of crowds. With a detailed protocol of checks and balances, the Railway has assigned high priority to monitoring of reservation centers besides ensuring of passenger amenities and cleanliness during this period. The front-end teams of Engineering, Mechanical, Electrical and S & T department have been advised to assign top priority to safe operation of trains besides ensuring passenger amenities viz. lighting, drinking water, pre-cooling of air-conditioned trains, locking of coaches while rolling in and rolling out of coaches from yards. Special Duty officers shall work round the clock to monitor crowd management and safety. Mini Controls shall be set up at New Delhi, Delhi Jn., H.Nizamuddn, Anand Vihar T & Delhi Sarai Rohilla stations. Some of the detailed activities are delineated below:-
MONITORING OF RESERVATION CENTRES & QUEUE MANAGEMENT SYSTEMS:
·At IRCA CCTV cameras have been installed at the entrance gate and passenger half to keep a close eye on touting activities.
·Display and information boards for proper guidance of passengers and for providing detail of special trains
·Officers/Inspectors/Supervisors are deputed at important PRS locations
·They will also ensure that counters are opened at right time and application forms counter-checked by officials.
·Proper and frequent announcements are made
·Token system shall be introduced to streamline flow of queue
PREVENTIVE AND DECOY CHECKS
·The Vigilance Department of Northern Railway has also earmarked the Pooja Rush period from 18.09.2017 to 31.10.2017 as a Special Drive period when intense checks are undertaken to ensure complaint free, smooth and transparent services to the passengers. The Railway Protection Force of Northern Railway is also undertaking focused efforts to curb malpractices and address issues like touting at stations.
·Special Drives to detect fake/forged tickets/Blank Paper Tickets/Extra Fare Tickets resale/reuse unused/unsold tickets, etc.
·Special Checks to prevent misuse of various quotas especially emergency quota, roadside quota, Tatkal quota and quota nowadays being kept for amenities staff in important trains.
·Decoy checks and checks on unauthorized vendors and - catering stalls and train side vending.
·Checks on change of name of passengers on reserved tickets. Statement of ‘name change’ shall be drawn out in Chief Commercial Manager/ Passenger Reservation System’s office on a daily basis to study and stop any misuse thereof.
·Special Watch on Tatkal reservation to prevent unauthorized persons cornering Tatkal tickets.
·Travel agencies, which are being run by close relatives of railway employees, to be discreetly identified, close monitoring on the aspect of connivance of other railway employees with Reservation Clerks on jumping the queue and seeking tickets from behind the counters.
·Monitoring of PRS centres and Tatkal counters through CCTVs to prevent touting activities
·Checks with regard to refund of PRS tickets and e-tickets especially refund after preparation of charts
·Checks on High Official Requisition Quotas released to check veracity of the requisitions with special checks to prevent mis-utilising of names of Hon’ble MPs by use of fake letterheads.
·Curbing the blocking of accommodation in unreserved coaches by towel spreaders/anti-social elements. Regulating the system of queuing opposite unreserved coaches on selected Mail/Express trains through the present of Commercial staff in addition to RPF/GRP.
·Wide Publicity of Special trains through suitable means. Ensuring entries regarding Special Train Services and additional coaches in the Passenger Reservation System in time so that the waiting list is automatically updated. Wide publicity through Station Notice Boards, Public Address System, enquiry and PRS offices, etc. for information of the travelling public. Ensuring 100% Exceptional Data Report feeding at all levels to ensure maximum information dissemination to rail public.
·Analysis and Observation of hourly transaction statements of the Reservation Clerks for the morning shift. A special note recorded of unusually high transaction by any particular Reservation Clerk. Ministerial staff shall be deputed at all PRS locations for supervision of the queue. Close observation of the activities of touts through CCTV monitoring Rooms and RPF deployed for clearance of the area from these elements.
·All the coaches/special trains including coach attachments shall be adequately manned by TTEs so that in case any irregularity is detected, responsibility could be fixed. Instruction to different Bases shall be issued in advance by Chief Commercial Manager’s office.
Besides the above, other elaborate security, crowd management and medical arrangements have also been chalked as preventive safety measures and to meet all exigencies.