HON’BLE MINISTER FOR RAILWAYS, SHRI SURESH PRABHAKAR PRABHU LAUNCHES THE “CLEAN MY COACH INITIATIVE” TO PROVIDE A SOLUTION FOR CALLING TRAIN CLEANER THROUGH A THREE- MODE PLATFORM AT NEW DELHI, MUMBAI AND LUCKNOW JN RAILWAY STATIONS
DEDICATED SMS MOBILE NUMBER 58888 CATERS TO CLEAN MY COACH INITIATIVE
DEDICATED WEBISTE WWW.CLEANMYCOACH.COM
MOBILE APP CLEANMY COACH
SATISFACTION CODE ENSURES PASSENGER SATISFACTION OTHERWISE COMPLAINT IS TREATED AS NOT CLOSED
PROVIDES FOR DIFFERENT TYPES OF REQUEST LIKE CLEANING, WATERING, PEST CONTROL AND LINEN RELATED REQUEST
68 TRAINS COVERED PRESENTLY ON NORTHERN RAILWAY
In keeping with the budgetary announcement for the year 2016-17, Hon’ble Minister for Railways Shri Suresh Prabhakar Prabhu has launched the “Clean My Coach through SMS” Initiative.
In order to buttress efforts of the Railways in bringing in improved cleanliness under the Swacch Bharat-Swacch Rail Mission, Hon’ble MR in his Budget speech had announced for introduction of a service ‘Clean My Coach’ on pan India basis. As a significant step in thus direction, the system of calling on the On-board House-keeping Service (OBHS) is automated to provide speedier cleaning services. The OBHS includes scheduled cleaning of coaches twice a day and unscheduled cleaning any time on demand of the passenger.
As per the scheme, for any cleaning requirement in the coach, passenger sends an SMS indicating his PNR through SMS on 58888, Mobile App freely downloadable from Play Store or on cleanmycoach.com. This is immediately acknowledged along with a code. A message is also sent by the server to the mobile number of OBHS staff travelling on the same train along with the details of the passengers such as coach number, berth number. OBHS staff contacts the passengers, carries out the cleaning work as per demand. If the passenger is satisfied, he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed. If the passenger is not satisfied, he/she doesn’t disclose the code and the complaint is treated as not closed. A three-level of reminder SMS shall be generated by the system, if the request is not closed.
This service empowers the citizen to get an important service on board and is in line with the objectives of the Digital India Programme launched by Hon‘ble Prime Minister of India. Besides, by ensuring cleaning of coaches same is also contributing to Mission Swachh Bharat, also launched by Hon’ble Prime Minister of India.
This scheme has been tried out on 43 divisions across Indian Railways. For a seamless service it is also planned to cover even those trains which have not been provided with OBHS facility.In non OBHS trains cleaning, watering etc. as demanded by passenger is being arranged at nearest feasible station. Progressively, trains originating from other 24 divisions shall also be covered in the current year.