Vision and Mission:-
1. Energy Conservation:- Electrical General department is taking all positive effort like using 5 star rating equipments, replacement all conventional lights with LED lights , replacement of Overhead lines with Cables to reduce AT&C losses etc. 70/30 system has been installed at NBD station.
2. Green Energy Initiative:- Green energy is future of our country. Our department is also giving all efforts to explore all possibilities to generate green energy. Presently, installation 1143 KWp solar plant has been done by Azure Power Rooftops Pvt. Ltd. PO awarded for installation of 30 KWp plant in DRM office building Moradabad.
3. Passenger amenities:- Convenience of passengers is always being on top priority of our department. For convenience of passengers 18 nos escalators and 12 nos are installed in various station of Moradabad division. Work awarded for installation of 2 Nos escalators at Dehradun station and 1 no. lift at Moradabad station. Availability of water coolers, lights and fans in railway premises are being also ensured by our department. In train coach maintenance department, each mobile charging point, fans ,lights and air conditioning system is checked before the departure of train from primary depot. Any defect in electrical equipment is duly rectified in time bound manner.
4. Safe environment:- Regular chasing with UPPCL, UPCL in case of supply failure and improving backbone electrical infrastructure to reduce internal failures is being done by department to reduce the operating time of DG sets , working on various location MB division.
5. Working of HOG : - Long distance premium HOG compliant train ( 02401/02 Nanda Devi exp.) running with 99% on HOG supply . The new HOG rake of 14310/09(DDN-UJN Exp.),12056/57 (Jan Shatabdi Express) & 14318/17(DDN-INDB Exp.) is rolling with same HOG efficiency. The division is making efforts to operate these trains with 100% HOG supply so that substantial fuel cost is saved.
6. Resolving of complaints:-Passenger complaints are attended with responsiveness so that the average disposal time of complaint becomes minimal. The division set a healthy precedence of cordial communication between escorting staff and aggrieved passenger for better understanding about discrepancy. Electrical General department, NR is also developed the Rail Bijli samadhan App to solve the electrical related complaints. By this system complainant can file his complaint thorough android app, in the same time this complaint will reflect to concern SSE and Electrical/control .At the same time concern SSE can assign this complaint to staff and staff can close this complaint after resolving the same.