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Duty list of Officers & Key Supervisors


Designation in Field (Operations)

Roles & Responsibilities

Junior Administrative Grade & Selection Grade

Senior Divisional Operations Manager

●Overall Operations which includes- Overall Freight & Coaching operations, meeting loading and earning targets, bringing new commodities in freight basket to increase revenue alongwith Punctuality of Coaching trains and action thereon, co-ordination with Neighbouring Division/Zones and HQ/Railway Board etc.

●Apart from this, Branch Officer is also responsible for Staff management, Staff selection, work distribution to Officers & Field Supervisors, Planning of Infrastructural & Traffic facility works & other safety related works etc.

Junior Administrative Grade & Selection Grade

Senior Divisional Operations Manager/G

●Issuance of Station Working rules & Correction slips thereon.

●All safety related works i.e. launching safety drives, safety seminars, safety circular, counseling of staff on safe train operation etc.

Senior Scale

Divisional Operations Manager (Freight & Services)

●Operations on day to day basis this includes- Freight operations. 

●In Freight wing, Interchange planning and analysis, Release of Stock, Terminal and Yard management, Planning for maintenance, Balancing of Stock, Locomotives and Crews etc.

Junior Scale

Assistant Operations Manager (Movement & Coaching)

●In Freight wing, Interchange planning and analysis, Release of Stock, Terminal and Yard management, Planning for maintenance, Balancing of Stock, Locomotives and Crews etc.

●In Coaching Wing, Monitoring the punctuality of all Mail Express, passenger trains over UMB Division & Planning of Coaching trains handling during Mega Blocks, Non Interlocked working etc.

Sr. Supervisors

Roles & Responsibilities

Chief Controller (Coaching & Freight)

Train Control:

Supervising & regulating movement of trains from station to station on the section to avoid delay to trains and to maximize utilisation of the capacity of the section by: -

●Monitoring movement of trains from station to station and recording paths and detention on COA.

●Arranging crossing and precedence of trains judiciously.

●Arranging working of departmental and material trains.

●Fulfilling interchange commitment.

●Arranging proper movement of assisting/banking /light engines.

●Clearance of sick wagons from Roadside stations.

●Arrangement of relief for 10 hrs duty staff.

●Incident management on rail network & at station.

●Arranging Engineering and/or power blocks in such a way as to involve minimum disturbance to train running.

●Maintaining fluidity of yards by controlling the flow of stock in and out of yard.

●Arranging Speedy relief in case of accidents.

●Miscellaneous task as and when required.

SM, SS (Working & Supervisory)

●Station Master is responsible for the efficient discharge of duties by different members of staff at his Station.

●Ensuring that the general working of the station is being carried out in strict accordance with the current rules, procedures and instructions

●He shall be responsible for keeping the safety and operating literature including circulars, pamphlets, gazette etc. up to date and these must be explained to the staff working under him and got noted by them.

●He shall investigate all public complaints and send the extracts of the complaint with explanation of the staff and his own remarks to Divisional Office in time.

●He shall promptly attend all accidents, assume charge of the site to and assist in relief measures ensuring prompt evacuation of injured & stranded passengers.

●Miscellaneous task as and when required.


●Inspect the stations / sections in a sensitive manner.

●Conduct D& AR enquiry.

●Manage the staff in his jurisdiction.

●Supervise and counsel the operating staff to work as per rule.

●Highlight the grievances / operational problems to higher officials.

●Maintain and update the data’s and records of stations under his jurisdiction.

●Miscellaneous task as and when required.

Source : Northern Railways / Indian Railways Portal CMS Team Last Reviewed : 27-06-2024  

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