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   Vigilance Department
      System Improvement

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Traffic/Commercial Department


System improvement

Letter No.


System Improvement regarding PNR Numbers of passengers approaching for booking of luggage Tickets should be checked through system before allowing any such booking as free WIFI is invariably available on all major stations and also because PMS system itself too has a provision of checking PNR Numbers.

System implemented vide SCM/FM letter No. 36-RD/SLR/VP/CPLP/ Modified Policy/Pt.-I dated 13/09/2021.


During a vigilance check, it was noticed that while the private cash of on duty RPF staff was declared in the Private Cash Declaration Register maintained at RPF Post but the same was only being done in digits and not in words thereby providing scope for any manipulation in the figures at a later stage. A systemic lacuna was further noticed about non-fixing of ceiling limit of private cash for RPF staff. Director General/RPF, Railway Board was therefore requested vide this office letter no. VIG/PC/2021/07/01932 dated 02.09.2021 about issuing instructions that each RPF staff working in the mass contact area must declare private cash in both figures as well as words at the time of reporting for duty. Besides, as a systemic measure to plug the loophole, it was also advised that monetary ceiling of private cash of RPF staff, particularly working in Mass Contact Areas, may also be fixed/prescribed analogous to extant instructions already in practice for commercial and non commercial staff stipulated vide Railway Board’s Commercial Circular No. 13 of 2014.

System Improvement implemented vide DG/RPF/Railway Board’s letter no. 2021/Sec(IVG)/Instruction dated 16.09.2021 stipulated the requisite instructions to all Pr.CSCs/RPFfor conveying the same down to the field staff and strict compliance.


System improvement

Letter No.



After introduction of computerized Passenger Reservation System, all manual quotas were withdrawn as these were not required due to centralization of all quotas.

On 08.01.2020, during investigation at PRS Haldaur (HLDR)/MB it was found that manual reservation and manual quota was still in existence.

As it could lead to frauds and misutilization by the operator staff with malafide intent, a Systemic Improvement was suggested to CRIS for discontinuation of these quotas immediately.

Dy.CCM/DB vide their letter no. 29-RTA/O/Manual Quota/2020 informed that all manual quotas in the trains originating NR has been withdrawn and merged with Source General Quotas.

Implemented by Dy.CCM/DB vide their letter no. 29-RTA/O/Manual Quota/2020


There was a prevalent practice that Weigh Bills were handed over to Guard by the Goods Clerk for handing over to the next changing Guard for final disposal at destination station for realization of undercharge.

During investigation of a check at VYN, it was found that re-weighment memo was handed over by GS/VYN to the respective Guard for realization of undercharge. But, due to any unknown reason, these failed to reach destination and resulting into delivery without realization of undercharge. This happened as there was no information in this regard in the FOIS. When destination station got information after delivery, party refused to pay the dues.

A Systemic Improvement was suggested to DV/T Rly. Bd. for integration of weighment data of EIMWB with the FOIS for ensuring realization of Railway revenue before delivery at destination.

On 27.07.2020, Member Traffic vide letter no. TC-I/2019/108/1 informed all GMs that integration of weighment data from weighbridge to TMS by linking 83 weighbridges with FOIS has been completed, in 187 cases testing is either awaited or in progress and in 418 weighbridges process of integration has not yet been initiated.

Further, CRB vide their DO no. TC-I/2020/108/efile/1 advised all GMs to ensure completion of the integration work of all in motion weigh bridges by 22.08.2020

Implemented vide Member Traffic vide letter no. TC-I/2019/108/1 dated 27.07.2020. CRB vide their DO no. TC-I/2020/108/efile/1


During investigation of a complaint received through Rly. Bd., it was found that this complaint was a result of interpretation of guidelines given in General Condition of Contract differently by two different level Tender Committees. It came to notice that as NIT had been issued by DLI Division for inviting offers for Deluxe Pay & Use Toilets on BOT basis. However, as the NIT was silent about provision for documentation in case of Joint Venture amongst the bidders, this led to different interpretation on the part of two different Tender Committees in regard to qualification or otherwise of such JV.

A Systemic Improvement was therefore suggested to Rly. Bd. that documents to be submitted by the tenderer in case of Registered Co-operative Society viz. Registration Certificate, Society Incorporation Deed, Power of Attorney to sign the tender documents etc. may be specified in the next edition of General Conditions of Contract.

General Conditions of Contracts 2020 has been released by Railway Board wherein as per Item No. 14 (ii)(g) they have incorporated the requirement of documents to be submitted by the bidder afresh in case of Registered Society.

Implemented vide 2020/CE-I/CT/3E/GCC/Policy dated 16/07/2020


Source : Northern Railways / Indian Railways Portal CMS Team Last Reviewed : 23-09-2022  

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