Indian Railways shall provide safe, efficient, affordable, customer-focussed and environmentally sustainable integrated transportation solutions. It shall be a modern vehicle of inclusive growth, connecting regions, communities, ports and centres of industry, commerce, tourism and pilgrimage across the country
The mission areas identified for realizing the main objectives stated in the Vision are the following:
1.To augment the capacity to handle freight services by constructing new lines, laying double lines where necessary and through signaling improvements.
2.To take up necessary works to ease bottlenecks in the transportation network so as to achieve higher speed and throughput.
3.To induct modern rolling stock to derive the benefit of upto date technology.
4.To monitor the system of grievance redressal so that the level of satisfaction among rail users improves.
5.To monitor closely all aspects earnings and expenditure so that the organisation functions in an efficient and cost effective manner.
6.To constantly upgrade the facilities extended to passengers and to minimize the adverse environmental impact of the organisation’s activities.
7.To constantly strive to improve the working and living conditions of our employees.
8.To continuously innovate and stay up to date in terms of technological advancement and to achieve the best possible standards of safety in train operations at all times.